FAQ
Water filtration questions, answered
The things people ask us most before and after they get a system. Can't see yours? Call or send a message.
Before you buy
Do I need a water test first?
We strongly recommend it, and it is free. Water differs between suburbs and between town, tank and bore supplies. A system chosen without a test either underperforms or costs more than it needs to.
What does the test check?
Chlorine, hardness, pH and total dissolved solids at your tap, plus your flow rate and pressure. We also look at where the system would be installed.
Whole house or reverse osmosis: which do I need?
Whole house filtration treats every outlet and takes out chlorine, sediment and scale. Reverse osmosis purifies drinking water at one tap and goes further on dissolved contaminants such as fluoride and PFAS. Many homes have both.
How much does it cost?
The whole house system starts at $399 for the filter plus $150 installation. Your written quote after the water test sets out the exact price for your home.
Which areas do you cover?
All of Canberra plus Queanbeyan, Jerrabomberra, Googong, Bungendore, Murrumbateman, Yass and nearby towns. If you are further out, call and ask.
Living with a system
Will it lower my water pressure?
Not when it is sized correctly. We size every system to your peak demand.
How often do the filters need changing?
Usually every 6 to 12 months. RO membranes last 2 to 4 years. We send reminders.
Can I change filters myself?
Yes, most cartridges are tool-free and we include instructions. Or we can send a technician.
Can I have a system in a rental?
Reverse osmosis units are well suited to rentals and can be removed when you move. Ask the owner first. Whole house systems are better arranged by the owner.
Does filtered water still contain fluoride?
Whole house carbon filtration leaves most fluoride in place. Reverse osmosis substantially reduces it.
What warranty do I get?
Manufacturer warranty on housings and components, plus workmanship cover on the installation. The terms are in your written quote and handover pack.
Still have a question?
Call us or send a message. We're happy to talk it through, even if you're not ready to book.