Owner support
Help for Pure Forge owners
Cartridges, service visits, troubleshooting and warranty questions. Everything after installation lives here.
Troubleshooting
Check these before you book
Pressure has dropped
Nearly always a sediment cartridge at the end of its life. If your last change was more than 12 months ago, that's almost certainly the cause. If the cartridges are recent, book a service.
The taste or smell is back
Carbon media runs out eventually, and returning chlorine taste is the sign. A cartridge change fixes it. A sudden metallic or earthy taste is worth a service call.
There's a leak
Close the bypass valve to isolate the system (your installer showed you where it is) and call us straight away on 0478 723 761. Don't keep running it.
Owner FAQ
Support questions
How do I know when my filters are due?
We record your installation date and send an email reminder before each change. Not getting reminders? Send us your address and we'll check your record.
What does a service visit include?
A full inspection, cartridge change where due, pressure and flow test, leak check on all fittings and a written note of anything that needs attention.
Is my system under warranty?
Housings and components carry a manufacturer warranty, and the installation is covered for workmanship. The periods are set out in your handover pack. Ask us if you can't find it.
Do you service systems installed by other companies?
Often, yes. Send the make, model and a photo through the service form and we'll tell you honestly whether we can help.
Need a hand right now?
Call the team on 0478 723 761 during business hours, or send a service request any time.