Privacy Policy

Pure Forge Water Filtration ("we", "us") respects your privacy and handles personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

When you contact us, book a water test, request filter replacements or book a service, we collect the details you give us. That may include your name, phone number, email, address or suburb, information about your water supply and system, and anything you write in your message. Our website may also collect standard technical information such as browser type and pages visited.

How we use it

To respond to your enquiry and arrange water tests, installations and service visits
To keep a record of your system and send filter-change reminders
To provide quotes, invoices and warranty support
To improve our website and services

We do not sell your personal information. We share it only with people who help us deliver our services, such as licensed installers, delivery providers and our email service provider, and only as far as needed.

Storage and security

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only as long as we need it.

Access and correction

You can ask to see or correct the personal information we hold about you by contacting us using the details below.

Complaints

If you have a concern about how we've handled your information, contact us first. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

Contact